Complaints and Compliments
Your feedback makes our care better. We want to hear it, good or bad.
Compliments
Tell Us What We're Getting Right
When a carer goes above and beyond, or your experience of our service has made a difference, we'd love to know. Compliments are shared with the team members involved and help us recognise and reward excellent care.
Complaints
How to Make a Complaint
We take every complaint seriously and treat it as an opportunity to improve. Making a complaint will never negatively affect the care you or your loved one receives.
- 1
Tell us
Use the form below, or email complaints@olivehealthcareservices.com.
- 2
Acknowledgement
We acknowledge your complaint promptly, normally within 3 working days.
- 3
Investigation
A senior manager investigates thoroughly and fairly, keeping you informed.
- 4
Outcome
You receive a full written response, normally within 28 days, including any actions we're taking.
- 5
Not satisfied?
You can escalate to the Local Government and Social Care Ombudsman, and you may contact the Care Quality Commission at any time.
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